Who we are
Our website addresses are:
We are committed to protecting the privacy of your personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
We understand that you trust us with your personal information and we are committed to keeping that trust.
1. How we collect personal information
2. What we collect
Our Community Suite and websites may use ‘cookies’ as part of their interaction with your computer or device. A ‘cookie’ is a small text file placed on your computer or device for a pre-defined period of time by our server for later retrieval. Cookies are frequently used by businesses and you can choose if and how a cookie will be accepted by configuring your preferences and options in your computer or device. Cookies do not alter the operation of your computer or device in any way.
4. Purposes for which we collect, hold, use and disclose personal information
We collect and use personal information about you primarily to supply you with the Community Suite and any other the products and services you order from us and our related companies.
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. In particular, we collect, hold, use and disclose personal information for a range of purposes, including:
– to communicate with you (including by phone, email, text message, SMS, MMS, push notifications, notices, alerts and social media);
– to supply products and services (including the Community Suite) to our members and users, including to provide members and users with all of the functionality available through the Community Suite, and to request feedback about those products and services and the Community Suite;
– to allocate potential jobs, tasks, roles, responsibilities and authorities to appropriate members;
– where you have opted in to location tracking for a mobile device, vehicle or other asset, to track the dates and times that the device, vehicle or asset was at a location and how long it stayed at that location, to provide an indicator as to your availability to perform jobs and to monitor your safety and security;
– to verify your identity and create, maintain and administer your member account;
– to associate your member account with a particular email address;
– to provide personalised content, functionality and accessibility options relating to the products and services we provide;
– to assist you to stay in touch and keep up to date with colleagues, partners, clients, and other professional contacts through the Community Suite (including by facilitating communications and notifications through the Community Suite);
– to share information that you include in your profile or concerning certain activities you undertake on the Community Suite (where permitted by the functionality within the Community Suite, and subject to any options permitted to be selected by you when using that functionality);
– to facilitate ‘Inclood’ connections between you and other members and users of the Community Suite (including using information provided as a result of members and users importing or syncing their address book or calendar) and to enable you to invite others to become a member or user of the Community Suite (note that when you invite someone to ‘Inclood’ connect with you, that invitation will include your name, photo, network and contact information);
– to help you to stay informed about news, events and ideas regarding professional topics or potential work, career, training or educational opportunities and other information we believe may be relevant to you (some of which may be accessible through the Community Suite) based on the personal information you submit to us and activities you perform through the Community Suite;
– to help you to collaborate with colleagues and search for, and ‘Inclood’ connect with, potential clients, customers, partners and others to do business with;
– to record and process your orders and communicate with you about those orders;
– to process and validate payments relating to the Community Suite and other products and services;
– to invite you to participate in a survey or customer research and, if you choose to participate, to register and administer your participation;
– to manage and administer the Community Suite and other products and services we provide (including the performance of those products and services), and otherwise to appropriately manage and conduct our business, including providing training and performing administrative functions such as billing and accounts and records management;
– to provide you with customer service or technical support (including follow-up or ongoing support), and deal with any complaints or feedback you have;
– to manage our relationships with our suppliers and contractors;
– to consider job applicants for current and future employment;
– in relation to legal proceedings or claims or disputes relating to the Community Suite or other products or services;
– to comply with our legal and regulatory obligations and to facilitate contractual compliance, personal and community safety;
– to conduct research and development and for the purposes of business planning, including the further development of the Community Suite and other products and services;
– to create aggregated non-identifiable data (including location data) about our members and users and share that data with third parties so that they can to serve advertisements to our members and users on the products and services we provide (including the Community Suite);
– otherwise for direct marketing purposes, including to prepare and provide marketing information about the products and services we provide and those of our related companies and other organisations, work, career, training or educational opportunities we believe may be relevant to you, and other information in accordance with the privacy laws and sections 6, 7 and 8 below;
– as part of community resource libraries made available to our members and other users, where you elect to do so;
– to facilitate an acquisition or divestiture or all or part of our business;
– for any purpose disclosed to you and to which you have consented; and
– for any purpose that you would otherwise reasonably expect.
– We may use and disclose your information for other purposes required or authorised by or under the law of any jurisdiction (including purposes for which you have provided your consent).
– If we are unable to collect personal information from or about you:
– we may not be able to respond to your requests or enquiries;
– you may not be able to use the Community Suite or other products or services we provide (or use them to their full extent), including where jobs, products or services require you to opt-in to location tracking for your vehicle or mobile device; or
– we may not be able to do business with you or the organisation with which you are related.
5. Our community and providing information about other individuals
Certain personal information about you will be visible to all members of the Community Suite as part of your member profile. At a minimum, this information will include your name, photo, age, availability to be contacted, contact details, times and locations where you can perform work, profession or job description, your Inclood network connections, referrals and Inclood Community Ratings. You can manage the personal information that is visible to other members as part of your member profile in your member account settings, however this may limit the ability of other members to identify and ‘Inclood’ connect with you.
Please note that additional information may need to be disclosed to other members in order to accept jobs or tasks through the Community Suite. For example, you may need to disclose certain compliance information about you so that the person requesting the job or task can ensure that you hold the necessary licenses and accreditations to perform that job or task.
The Community Suite allows members to view and share information with other community members on public or group forums, including through posts, likes, follows, comments and sharing or linking comments, content and members. When you engage in these social interactions certain personal information about you may become visible to, and searchable by, other members or group members. Members may also be notified when other members visit their profile, including details from the visiting member’s public profile.
Through the Community Suite, you may gain access to the personal information of another member or user. You must protect this personal information and only use it for the legitimate purposes in relation to your use of the Community Suite.
6. Direct marketing and customer surveys
Like most businesses, marketing is important to our continued success. We therefore like to stay in touch with customers and let them know about new opportunities.
From time to time we may contact you to market our products and services and those of selected third parties to you, including, special offers, promotions and other events that may be of interest to you. We may also invite you to participate in surveys or customer research on a range of issues, including satisfaction with the products and services we provide. These surveys help us to improve those products and services and tailor the way we do business with you.
7. Advertising through the Community Suite
We may serve you tailored advertisements and marketing communications from time to time when you use the Community Suite (for example, based on your trade or the jobs you typically quote for on the Community Suite, places you like to shop or other general things of interest you share on the Community Suite). Where required by law, we will provide an op-out/unsubscribe facility for these advertisements and communications as contemplated in section 6.3.
We target (and measure the performance of) such advertisements and marketing communications either directly or through a variety of partners. Generally we may use the following information (whether separately or combined) in relation to our advertising activities through the Community Suite:
data from advertising technologies utilised as part of our services, like web beacons, pixels, ad tags, cookies, and device identifiers;
information provided to us by our members and users of the Community Suite (for example, profile information, contact information, title and industry information);
data from your use of the Community Suite (for example search history, content you gain access to, your ‘Inclood’ connections, community rating, participation in discussions, posts, advertisements you click on);
information and keywords associated with job or task requests;
information from advertising partners and publishers; and
information inferred or generated from data described above (for example, using job titles from a profile to infer industry, seniority, and compensation bracket; using graduation dates to infer age or using first names or pronoun usage to infer gender).
We may show you advertisements which are labelled as “sponsored”. If you take an action (such as like, comment or share) in relation to these advertisements, that action is associated with your name and viewable by our members and other users of the Community Suite, including the advertiser.
8. Disclosure of personal information to third party advertisers
From time to time we may disclose your personal information to third parties for the marketing and advertising purposes. We do not share your personal data with any third-party advertisers or advertising networks for their advertising except for:
hashed or device identifiers (to the extent they are personal information);
with your separate permission; or
data already visible to our members and users of the Community Suite (for example your member profile).
However, if you view or click on an advertisement on or off our Community Suite, the advertising provider will get a signal that someone visited the page that displayed the advertisement, and they may collect personal information about you through the use of mechanisms such as cookies.
9. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTies
10. Disclosure of personal information to overseas recipients
11. How we hold personal information, and quality and security of personal information
We may hold personal information as either secure physical records, electronically on our intranet system, in cloud storage or on third party servers. In particularly we currently use third party servers hosted by Amazon Web Services. Details of the security measures and systems in place for those services are available at https://aws.amazon.com/security/.
We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, interference, unauthorised access, disclosure, or modification of personal information, including when we dispose of personal information.
We further protect personal information by restricting access to personal information to only those who need access to the personal information to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
We encourage you to review the security settings in your account at your earlier convenience.
12. Access to, and correction of, your personal information
13. Account deletion and information retention
You may request deletion of your account at any time through the privacy settings in your account settings in the Community Suite. Following such a request, we will delete information relating to your account where possible and provided that it is no longer needed for a valid purpose or required to be kept by law. We will not be able to delete information that has been provided to other members and users of the Community Suite (including by you) or that you have disclosed in relation to a public forum or social interaction in relation to the Community Suite.
In certain circumstances, we may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute between us and you, or between us and another member or user of the Community Suite to which the information pertains. Upon resolution of the issue preventing deletion, we will delete your account as described above.
We take all complaints seriously and will inquire into your complaint and respond to you in writing within a reasonable period. If you are not satisfied with the handling of your complaint, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).
16. Contact deails and additional information
by phone: 1300 IT GLOBAL
by email: firstname.lastname@example.org
by post: 1,52 Whiting Street, Artarmon, NSW 2064, Australia